Frequently Asked Questions

  • STUDENT-SIDE QUESTIONS

Our lessons are in the computer labs but some students cannot get into uReply. It is not wifi problem since students are using the computers in the labs. Do you know why?


Some of the computers are still configured to use Internet Explorer (some have IE8 or below). uReply will have problem running in this environment. Please upgrade to newer browser or use firefox, chrome or safari.




Can students use uReply to ask questions, say while they are doing their presentations?


At the moment, we are offering user accounts to teachers only but we are actively exploring opening the rights to use uReply in the few years to come. In the meantime, we can encounter such requests on individual basis. Please ask your students who would like to do so to contact us.




Students complain they cannot load the uReply page or the questions do not show up on their devices. What is likely to be the reason?


The internet connection seems to be the most likely problem. Student cannot load a question or answer a question when the internet connection drops or is unstable at that moment.




What are the other common problems that students meet apart from the internet connection?


Students cannot join into the system when: 1. they entered a wrong session number 2. the teacher didn’t start the question 3. the teacher has been ended the question 4. they haven’t enter a session number 5. they used a wrong URL (student url should be http://ureply.mobi)





  • TEACHER-SIDE QUESTIONS

Our lessons are in the computer labs but some students cannot get into uReply. It is not wifi problem since students are using the computers in the labs. Do you know why?


Some of the computers are still configured to use Internet Explorer (some have IE8 or below). uReply will have problem running in this environment. Please upgrade to newer browser or use firefox, chrome or safari.




Can students use uReply to ask questions, say while they are doing their presentations?


At the moment, we are offering user accounts to teachers only but we are actively exploring opening the rights to use uReply in the few years to come. In the meantime, we can encounter such requests on individual basis. Please ask your students who would like to do so to contact us.




Students complain they cannot load the uReply page or the questions do not show up on their devices. What is likely to be the reason?


The internet connection seems to be the most likely problem. Student cannot load a question or answer a question when the internet connection drops or is unstable at that moment.




What are the other common problems that students meet apart from the internet connection?


Students cannot join into the system when: 1. they entered a wrong session number 2. the teacher didn’t start the question 3. the teacher has been ended the question 4. they haven’t enter a session number 5. they used a wrong URL (student url should be http://ureply.mobi)





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